Operated by Midshires Care Limited

Helping Hands Oldham

GoodRated 6 Sept 2022Home care · Oldham

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note9 Jun 2022
Respecting and promoting people's privacy, dignity and independence
Note9 Jun 2022
Supporting people to express their views and be involved in making decisions about their care
Note9 Jun 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note9 Jun 2022
Ensuring consent to care and treatment in line with law and guidance
Note9 Jun 2022
Staff working with other agencies; supporting people to access healthcare
Note9 Jun 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note9 Jun 2022
Staff support: induction, training, skills and experience
Note9 Jun 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note9 Jun 2022
Responsive adaptations during COVID-19 such as playing board games and arranging meals for shielding clients
Note9 Jun 2022
Secure electronic customer portal allowing people and families to view care plans, rotas and visit notes
Note9 Jun 2022
Knowledgeable and enthusiastic registered manager promoting an open, person-centred culture
Note9 Jun 2022
Effective governance including live call monitoring, audits, and on-call management support
Note9 Jun 2022
Strong infection prevention practices with good PPE stocks and COVID-19 testing in line with guidance
Note9 Jun 2022

Note9 Jun 2022
End of life care and support
Note9 Jun 2022
Improving care quality in response to complaints or concerns
Note9 Jun 2022
Meeting people's communication needs
Note9 Jun 2022
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note9 Jun 2022
Understanding and acting on the duty of candour
Note9 Jun 2022
Engaging and involving people, the public and staff; working in partnership with others
Note9 Jun 2022
Managers and staff understanding roles, quality performance, risks and regulatory requirements; continuous learning
Note9 Jun 2022
Promoting a positive, person-centred, open and empowering culture

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info