Operated by Key 2 Care Limited

Oak Priory

GoodRated 23/06/2022Home care · Stoke-on-trent

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note23 Jun 2022
Respecting and promoting people's privacy, dignity and independence
Note23 Jun 2022
Supporting people to express their views and be involved in making decisions about their care
Note23 Jun 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note23 Jun 2022
Ensuring consent to care and treatment in line with law and guidance (MCA)
Note23 Jun 2022
Staff working with other agencies; supporting people to access healthcare
Note23 Jun 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note23 Jun 2022
Staff support: induction, training, skills and experience
Note23 Jun 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note23 Jun 2022
Manager understood and acted on duty of candour
Note23 Jun 2022
Robust quality assurance audits and app-based alerts for missed care tasks
Note23 Jun 2022
Strong, approachable registered manager with positive feedback from people, relatives, staff and professionals
Note23 Jun 2022
Accessible information available in preferred languages and large print
Note23 Jun 2022
People supported to give regular feedback via weekly ratings and surveys
Note23 Jun 2022
Caring staff who maintained privacy, dignity and independence

Note23 Jun 2022
End of life care and support
Note23 Jun 2022
Improving care quality in response to complaints or concerns
Note23 Jun 2022
Meeting people's communication needs
Note23 Jun 2022
Planning personalised care to ensure people have choice and control

Note23 Jun 2022
Preventing and controlling infection
Note23 Jun 2022
Using medicines safely
Note23 Jun 2022
Staffing and recruitment
Note23 Jun 2022
Assessing risk, safety monitoring and management; Learning lessons when things go wrong
Note23 Jun 2022
Systems and processes to safeguard people from the risk of abuse

Note23 Jun 2022
Working in partnership with others
Note23 Jun 2022
Engaging and involving people, public and staff; continuous learning
Note23 Jun 2022
Managers and staff being clear about roles, quality, risks and regulatory requirements
Note23 Jun 2022
Duty of candour
Note23 Jun 2022
Promoting a positive, person-centred, open and empowering culture