Dominion Care Services Limited

GoodRated 6 Jun 2023Home care · London

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note25 Jan 2023
Supporting people to express their views and be involved in making decisions about their care
Note25 Jan 2023
Ensuring people are well treated and supported; respecting equality and diversity

Note25 Jan 2023
Ensuring consent to care and treatment in line with law and guidance
Note25 Jan 2023
Staff working with other agencies to provide consistent, effective, timely care
Note25 Jan 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note6 Jun 2023
Service worked in partnership with health and social care professionals to maintain people's health and wellbeing.
Note6 Jun 2023
Regular team meetings and individual supervision sessions taking place; lessons-learned shared with staff.
Note6 Jun 2023
Positive open culture: staff able to raise concerns freely; people involved in decisions about their care.
Note6 Jun 2023
Quality monitoring improved: revised audit template introduced identifying shortfalls and actions; unannounced spot checks conducted.
Note6 Jun 2023
Safeguarding policies up to date; staff trained and clear on roles in identifying and reporting concerns.
Note

Note25 Jan 2023
Improving care quality in response to complaints or concerns
Note25 Jan 2023
Meeting people's communication needs
Note25 Jan 2023
Planning personalised care to ensure people have choice and control

Note6 Jun 2023
Systems and processes to safeguard people; learning lessons when things go wrong
Note6 Jun 2023
Preventing and controlling infection
Note6 Jun 2023
Using medicines safely
Note6 Jun 2023
Assessing risk, safety monitoring and management
Note6 Jun 2023
Staffing and recruitment

Note6 Jun 2023
Duty of candour; continuous learning and improving care
Note6 Jun 2023
Engaging and involving people, the public and staff; working in partnership with others
Note6 Jun 2023
Promoting a positive, person-centred, open and inclusive culture
Note6 Jun 2023
Managers and staff being clear about their roles, quality performance, risks and regulatory requirements
Note25 Jan 2023
How the provider understands and acts on the duty of candour; Continuous learning and improving care
Note25 Jan 2023
Engaging and involving people using the service, the public and staff; Working in partnership with others