Operated by Carlton Hall Limited

Carlton Hall Residential Home and Village

GoodRated 27/07/2022Home care · Lowestoft

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note27 Jul 2022
Respecting and promoting people's privacy, dignity and independence
Note27 Jul 2022
Supporting people to express their views and be involved in making decisions about their care
Note27 Jul 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note27 Jul 2022
Ensuring consent to care and treatment in line with law and guidance
Note27 Jul 2022
Adapting service, design, decoration to meet people's needs
Note27 Jul 2022
Staff working with other agencies to provide consistent, effective, timely care
Note27 Jul 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note27 Jul 2022
Staff support: induction, training, skills and experience
Note27 Jul 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note27 Jul 2022
Friends of Carlton Hall committee established to engage people and relatives in service improvement.
Note27 Jul 2022
Positive open culture with staff feeling comfortable raising concerns with management.
Note27 Jul 2022
No missed visits in the domiciliary care service; call bell response times monitored in the residential home.
Note27 Jul 2022
Strong governance framework with audits, satisfaction surveys, a 'you said we did' document and a service development plan.

Note27 Jul 2022
End of life care and support
Note27 Jul 2022
Improving care quality in response to complaints or concerns
Note27 Jul 2022
Supporting people to develop and maintain relationships to avoid social isolation
Note27 Jul 2022
Meeting people's communication needs
Note27 Jul 2022
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note27 Jul 2022
Learning lessons when things go wrong
Note27 Jul 2022
Preventing and controlling infection
Note27 Jul 2022
Using medicines safely
Note27 Jul 2022
Staffing and recruitment
Note27 Jul 2022
Systems and processes to safeguard people from the risk of abuse
Note27 Jul 2022
Assessing risk, safety monitoring and management

Note27 Jul 2022
Working in partnership with others
Note27 Jul 2022
Continuous learning and improving care
Note27 Jul 2022
Engaging and involving people using the service, the public and staff
Note27 Jul 2022
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
Note27 Jul 2022
How the provider understands and acts on the duty of candour
Note27 Jul 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering