Carlton Hall Residential Home and Village

Lowestoft, NR33 · Established 06/0 · Operated by Carlton Hall Limited

A CQC-regulated home-care provider serving Lowestoft, registered since 06/0. Rated Good at its most recent CQC inspection (27/07/2022).

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What the CQC found

The five questions inspectors ask, and how Carlton scored.

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

In their own words: what inspectors said

“Friends of Carlton Hall committee established to engage people and relatives in service improvement.”
CQC inspection report, Jul 2022

“Positive open culture with staff feeling comfortable raising concerns with management.”
CQC inspection report, Jul 2022

“No missed visits in the domiciliary care service; call bell response times monitored in the residential home.”
CQC inspection report, Jul 2022

Inspection history

The trajectory matters as much as the latest rating.

Jul 2022
Good
Carlton Hall Residential Home and Village received a Good rating across all five key questions in its first inspection under a new provider, with strengths in person-centred care, medicines management, infection control and governance. Minor concerns noted inc…

Source: CQC inspection reports under the Open Government Licence v3.0.

Services offered

What Carlton does

✓Residential homes
✓Homecare agencies

Services as registered with the CQC. Specifics vary; ask the agency directly.

Areas served

Where they cover

Registered at NR33 8BL in Lowestoft. Service area not formally published; we recommend asking the agency directly when requesting a quote.

NR33

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