Faith's Walk Healthcare Services Ltd

Requires improvementRated 11 Apr 2022Home care · Staines-upon-thames

CQC Key Questions

Safe

Requires improvement

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

What inspectors found

30 findings

Note16 Nov 2022
Respecting and promoting people's privacy, dignity and independence
Note16 Nov 2022
Supporting people to express their views and be involved in making decisions about their care
Note16 Nov 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note16 Nov 2022
Ensuring consent to care and treatment in line with law and guidance
Note16 Nov 2022
Supporting people to live healthier lives, access healthcare services and support
Note16 Nov 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note16 Nov 2022
Staff support: induction, training, skills and experience
Note16 Nov 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note16 Nov 2022
Mental Capacity Act compliance evidenced with assessments and best interest decisions documented.
Note16 Nov 2022
Provider demonstrated duty of candour and worked proactively with external organisations including Local Authorities and Age Concern.
Note16 Nov 2022
Robust infection control practices with adequate PPE supply and adherence confirmed by relatives.
Note16 Nov 2022
Strong complaint handling with thorough investigations and people satisfied with responses.
Note16 Nov 2022
Care plans were personalised, needs assessments were thorough, and people were involved in their care planning.
Note

Note16 Nov 2022
Improving care quality in response to complaints or concerns
Note16 Nov 2022
Meeting people's communication needs
Note16 Nov 2022
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note16 Nov 2022
Preventing and controlling infection
Note16 Nov 2022
Systems and processes to safeguard people from the risk of abuse
Note16 Nov 2022
Using medicines safely
Note16 Nov 2022
Learning lessons when things go wrong
Note16 Nov 2022
Assessing risk, safety monitoring and management
Note16 Nov 2022
Staffing and recruitment

Note16 Nov 2022
How the provider understands and acts on the duty of candour
Note16 Nov 2022
Continuous learning and improving care; Working in partnership with others
Note16 Nov 2022
Engaging and involving people using the service, the public and staff
Note16 Nov 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note16 Nov 2022
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements