Operated by Murray Moments Limited

Visiting Angels - South Middlesex

GoodRated 7 Jan 2022Home care · Hounslow

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note1 Jul 2022
Respecting and promoting people's privacy, dignity and independence
Note1 Jul 2022
Supporting people to express their views and be involved in making decisions about their care
Note1 Jul 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note1 Jul 2022
Ensuring consent to care and treatment in line with law and guidance
Note1 Jul 2022
Staff working with other agencies; supporting people to access healthcare services
Note1 Jul 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note1 Jul 2022
Staff support: induction, training, skills and experience
Note1 Jul 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note1 Jul 2022
Effective governance through audits, surveys, spot checks and partnership working
Note1 Jul 2022
Positive, open culture with accessible management team directly involved in care delivery
Note1 Jul 2022
Person-centred care planning with people involved in creating and reviewing plans
Note1 Jul 2022
Working within the principles of the Mental Capacity Act 2005
Note1 Jul 2022
Good infection prevention and control practices including PPE use and spot checks
Note1 Jul 2022
Safe medicines management with competency checks, observations and audits

Note1 Jul 2022
Improving care quality in response to complaints or concerns
Note1 Jul 2022
End of life care and support
Note1 Jul 2022
Supporting people to develop and maintain relationships to avoid social isolation
Note1 Jul 2022
Meeting people's communication needs
Note1 Jul 2022
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note1 Jul 2022
Preventing and controlling infection
Note1 Jul 2022
Using medicines safely
Note1 Jul 2022
Staffing and recruitment
Note1 Jul 2022
Assessing risk, safety monitoring and management
Note1 Jul 2022
Systems and processes to safeguard people from the risk of abuse; Learning lessons when things go wrong

Note1 Jul 2022
Continuous learning and improving care
Note1 Jul 2022
Managers and staff being clear about their roles; duty of candour; partnership working
Note1 Jul 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info