Almond Tree Care Ltd

Requires improvementRated 22/07/2025Home care · Norwich

CQC Key Questions

Safe

Requires improvement

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Requires improvement

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

What inspectors found

30 findings

Note2 Dec 2022
Supporting people to express their views and be involved in making decisions about their care
Note2 Dec 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note2 Dec 2022
Staff working with other agencies to provide consistent, effective, timely care
Note2 Dec 2022
Staff support: induction, training, skills and experience
Note2 Dec 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note2 Dec 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law
Note2 Dec 2022
Ensuring consent to care and treatment in line with law and guidance

Note2 Dec 2022
People told us they were involved in regular face to face reviews of their care.
Note2 Dec 2022
The service had links with GPs, district nursing teams and other community healthcare support.
Note2 Dec 2022
Staff understood how to raise safeguarding concerns and had done so recently with appropriate action taken.
Note2 Dec 2022
Appropriate recruitment checks, including DBS checks, were carried out to ensure staff were of the right character and background.
Note2 Dec 2022
Sufficient staff were deployed to meet people's needs and people benefitted from a regular group of care staff who knew them well.
Note

Note2 Dec 2022
Improving care quality in response to complaints or concerns
Note2 Dec 2022
End of life care and support
Note2 Dec 2022
Planning personalised care to meet people's needs, preferences, interests and give them choice and control
Note2 Dec 2022
Meeting people's communication needs

Note2 Dec 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note2 Dec 2022
How the provider understands and acts on the duty of candour, quality performance, risks and regulatory requirements

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info

OutstandingGoodRequires improvementInadequateNot ratedCluster (mixed)

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