Operated by Care Staffing Ltd

Care Staffing Limited

GoodRated 2 Jun 2024Home care · Rugby

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

What inspectors found

30 findings

Note6 Feb 2024
Supporting people to express their views and be involved in making decisions about their care
Note6 Feb 2024
Ensuring people are well treated and supported; respecting equality and diversity
Note6 Feb 2024
Respecting and promoting people's privacy, dignity and independence

Note6 Feb 2024
Ensuring consent to care and treatment in line with law and guidance
Note6 Feb 2024
Staff working with other agencies to provide consistent, effective, timely care
Note6 Feb 2024
Supporting people to eat and drink enough to maintain a balanced diet
Note6 Feb 2024
Assessing people's needs and choices; delivering care in line with standards, guidance and the law
Note6 Feb 2024
Staff support: induction, training, skills and experience

Note6 Feb 2024
Provider worked effectively in partnership with other health and social care professionals.
Note6 Feb 2024
Positive, open culture with strong teamwork and person-centred focus.
Note6 Feb 2024
Staff received regular training, competency assessments and observed practice checks.
Note6 Feb 2024
Safe recruitment processes including DBS checks and references were in place.
Note6 Feb 2024
Effective complaints handling with the registered manager responsive and approachable.
Note6 Feb 2024
People's privacy, dignity, gender preferences and cultural wishes were respected and promoted.

Note6 Feb 2024
Supporting people to develop and maintain relationships to avoid social isolation
Note6 Feb 2024
Meeting people's communication needs
Note6 Feb 2024
Planning personalised care to ensure people have choice and control
Note6 Feb 2024
Improving care quality in response to complaints or concerns

Note6 Feb 2024
Learning lessons when things go wrong
Note6 Feb 2024
Preventing and controlling infection
Note6 Feb 2024
Systems and processes to safeguard people from the risk of abuse and avoidable harm
Note6 Feb 2024
Using medicines safely
Note6 Feb 2024
Assessing risk, safety monitoring and management; Staffing and recruitment

Note6 Feb 2024
Working in partnership with others
Note6 Feb 2024
Continuous learning and improving care
Note6 Feb 2024
How the provider understands and acts on the duty of candour
Note6 Feb 2024
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note6 Feb 2024
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements