Operated by Higher Height Care Ltd

Higher Height Care

GoodRated 8 May 2022Home care · Milton Keynes

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

11 findings

Note5 Aug 2022
Mental capacity assessments completed and consent sought before providing care.
Note5 Aug 2022
Registered manager demonstrated openness, transparency and understanding of duty of candour.
Note5 Aug 2022
Quality assurance systems including audits, spot checks and surveys were in place.
Note5 Aug 2022
Care plans were personalised, reflecting people's history, preferences and communication needs.
Note5 Aug 2022
People and relatives consistently praised staff as friendly, caring and respectful of dignity and independence.
Note5 Aug 2022
Staff received appropriate induction and training including infection control, medication and health and safety.
Note5 Aug 2022
Sufficient staffing was always in place with no missed calls reported.
Note5 Aug 2022
Robust recruitment practices including DBS checks ensured only suitable staff were employed.
Note5 Aug 2022
Individualised, person-centred risk assessments covered personal care and environmental risks.
Note5 Aug 2022
People felt very safe with staff and were protected from the risk of abuse and avoidable harm.
minorcomplaints_handling5 Aug 2022
The procedure implied that the Care Quality Commission investigate complaints. This is not the case as CQC cannot, by law, investigate individual complaints.