Operated by Green Arrow Homecare Ltd

Green Arrow Homecare LTD

GoodRated 10 Dec 2022Home care · Cranleigh

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

29 findings

Note12 Oct 2022
Respecting and promoting people's privacy, dignity and independence
Note12 Oct 2022
Supporting people to express their views and be involved in making decisions about their care
Note12 Oct 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note12 Oct 2022
Ensuring consent to care and treatment in line with law and guidance
Note12 Oct 2022
Staff working with other agencies; supporting people to access healthcare
Note12 Oct 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note12 Oct 2022
Staff support: induction, training, skills and experience
Note12 Oct 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note12 Oct 2022
Robust quality assurance audits including medicines audits
Note12 Oct 2022
Staff paid for travel time, reducing rushed visits
Note12 Oct 2022
Registered manager arranges social events and thoughtful gestures to combat isolation, funded by the provider
Note12 Oct 2022
Strong partnership working with health and social care professionals
Note12 Oct 2022
Comprehensive training including Care Certificate, face-to-face first aid and moving and handling, and ongoing competency assessments
Note12 Oct 2022
Digital medicines and call-monitoring system that alerts the registered manager to missed/late calls or medicines

Note12 Oct 2022
End of life care and support
Note12 Oct 2022
Meeting people's communication needs
Note12 Oct 2022
Planning personalised care to ensure people have choice and control
Note12 Oct 2022
Supporting people to develop relationships, follow interests and improving care in response to complaints

Note12 Oct 2022
Preventing and controlling infection; Learning lessons when things go wrong
Note12 Oct 2022
Using medicines safely
Note12 Oct 2022
Staffing and recruitment
Note12 Oct 2022
Assessing risk, safety monitoring and management
Note12 Oct 2022
Systems and processes to safeguard people from the risk of abuse

Note12 Oct 2022
Continuous learning and improving care
Note12 Oct 2022
Managers and staff being clear about their roles, understanding quality, risks and regulatory requirements
Note12 Oct 2022
Duty of candour and working in partnership with others
Note12 Oct 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info