Note30 Oct 2021
Registered manager pursuing Level 5 Diploma in Leadership for Health and Social Care
Note30 Oct 2021
Easy-read pictorial formats implemented to ensure accessible information for people with communication needs
Note30 Oct 2021
Effective partnership working with health and social care professionals including GPs, dieticians and speech and language therapists
Note30 Oct 2021
Responsive management with 24-hour on-call system and approachable leadership
Note30 Oct 2021
Strong person-centred care planning with input from individuals, relatives and external professionals
Note30 Oct 2021
Staff received regular training including specialist topics such as epilepsy and moving and handling
Note30 Oct 2021
Robust recruitment systems including DBS checks and at least two satisfactory references
Note30 Oct 2021
No missed or late care calls reported; stable and consistent staff team assigned to each person
minorgovernance30 Oct 2021
The provider did not have an electronic call monitoring system...the management team acknowledged that this did not monitor all calls or the duration of the calls.
minorrecord_keeping30 Oct 2021
We discussed people's preferences and choices for their end of life care...this had not always been recorded. The team told us they would take this forward as an area for improvement.
minormedication_management30 Oct 2021
Protocols to support the administration of medicines to be taken as required (PRN) had not been developed at the time of this inspection.
Note25 Jan 2021
Staffing levels based on assessed dependency with flexible cover including senior managers providing hands-on care
Note25 Jan 2021
Medication administered safely with no gaps in MAR charts and training verified for all administering staff
Note25 Jan 2021
Staff received induction, regular refresher training, competency assessments, and ongoing supervision
Note25 Jan 2021
Systems in place to learn from accidents, incidents and complaints with action plans and timescales
Note25 Jan 2021
Open organisational culture with effective whistleblowing procedures and staff feeling supported
Note25 Jan 2021
Registered manager and senior staff conducted unannounced spot checks to monitor care quality
Note25 Jan 2021
Person-centred care plans detailed individual preferences, routines, and needs, reviewed regularly
Note25 Jan 2021
Consistent staff allocation promoted continuity of care and meaningful relationships with people
Note25 Jan 2021
Robust recruitment process including DBS checks, photo-verified references, and full employment history
Note25 Jan 2021
Staff demonstrated strong safeguarding awareness with contact numbers placed on ID badges for instant access