Operated by ACE Home Support Ltd

Ace Home Support

GoodRated 9 Jan 2022Home care · Newton Abbot

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note23 Nov 2022
Respecting and promoting people's privacy, dignity and independence
Note23 Nov 2022
Supporting people to express their views and be involved in making decisions about their care
Note23 Nov 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note23 Nov 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note23 Nov 2022
Ensuring consent to care and treatment in line with law and guidance
Note23 Nov 2022
Staff working with other agencies to provide consistent, effective, timely care
Note23 Nov 2022
Staff support: induction, training, skills and experience
Note23 Nov 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note23 Nov 2022
People supported to maintain independence and involved in decisions about their care
Note23 Nov 2022
Proactive service improvement plan covering documentation, medicines, working practices and staffing
Note23 Nov 2022
Positive staff culture with staff feeling well supported, listened to and happy in their roles
Note23 Nov 2022
Personalised care plans with detailed individual preferences, history and communication needs
Note23 Nov 2022
Good working relationships with external healthcare professionals, with positive professional feedback received
Note23 Nov 2022

Note23 Nov 2022
End of life care and support
Note23 Nov 2022
Improving care quality in response to complaints or concerns
Note23 Nov 2022
Meeting people's communication needs
Note23 Nov 2022
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note23 Nov 2022
Learning lessons when things go wrong
Note23 Nov 2022
Preventing and controlling infection
Note23 Nov 2022
Staffing and recruitment
Note23 Nov 2022
Using medicines safely
Note23 Nov 2022
Systems and processes to safeguard people from the risk of abuse
Note23 Nov 2022
Assessing risk, safety monitoring and management

Note23 Nov 2022
Continuous learning and improving care; Working in partnership with others
Note23 Nov 2022
Engaging and involving people using the service, the public and staff, fully considering their equality characteristics
Note23 Nov 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note23 Nov 2022
How the provider understands and acts on the duty of candour
Note23 Nov 2022
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements