AUM Care Group (UK) Ltd

GoodRated 1 Apr 2023Home care · Southall

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

8 findings

Note4 Jan 2023
Staff supported people's independence, dignity and privacy, with a dignity champion appointed
Note4 Jan 2023
Provider liaised with healthcare professionals and attended local authority networking meetings
Note4 Jan 2023
Effective complaints process with evidence of responsive action taken to resolve concerns
Note4 Jan 2023
Registered manager maintained open communication with people, relatives and staff via multiple channels including monthly calls and quarterly quality visits
Note4 Jan 2023
Provider matched staff to people based on shared language, culture or interests
Note4 Jan 2023
Care plans were detailed, up to date and person-centred, involving people and relatives in development
Note4 Jan 2023
Staff received comprehensive training including safeguarding, IPC, medicines, diversity, equality and condition-specific awareness
Note4 Jan 2023
Relatives confirmed people felt safe and staff were punctual, with notifications provided when late