Operated by Apex Prime Care Ltd

Apex Prime Care - North West Surrey

GoodRated 23/07/2022Home care · Sunbury-on-Thames

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note23 Jul 2022
Supporting people to express their views and be involved in making decisions about their care; Respecting and promoting people's privacy, dignity and independence
Note23 Jul 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note23 Jul 2022
Supporting people to live healthier lives, access healthcare services and support
Note23 Jul 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note23 Jul 2022
Ensuring consent to care and treatment in line with law and guidance
Note23 Jul 2022
Staff support: induction, training, skills and experience
Note23 Jul 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note23 Jul 2022
Accessible Information Standard considered and met
Note23 Jul 2022
Open culture promoting transparency and learning from mistakes
Note23 Jul 2022
Good partnership working with healthcare and housing professionals
Note23 Jul 2022
Effective quality monitoring systems and regular audits
Note23 Jul 2022
Strong leadership by example from the registered manager and management team
Note23 Jul 2022
Person-centred care plans developed from thorough assessments

Note23 Jul 2022
Improving care quality in response to complaints or concerns
Note23 Jul 2022
End of life care and support
Note23 Jul 2022
Meeting people's communication needs
Note23 Jul 2022
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note23 Jul 2022
Preventing and controlling infection
Note23 Jul 2022
Using medicines safely
Note23 Jul 2022
Staffing and recruitment
Note23 Jul 2022
Systems and processes to safeguard people from the risk of abuse
Note23 Jul 2022
Assessing risk, safety monitoring and management; Learning lessons when things go wrong

Note23 Jul 2022
Working in partnership with others; Continuous learning and improving care
Note23 Jul 2022
Engaging and involving people using the service, the public and staff
Note23 Jul 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note23 Jul 2022
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements; duty of candour

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info