Beacon Case Management Ltd

GoodRated 8 Dec 2022Home care · Bolton

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

29 findings

Note12 Dec 2025
Respecting and promoting people's privacy, dignity and independence
Note12 Dec 2025
Supporting people to express their views and be involved in making decisions about their care
Note12 Dec 2025
Ensuring people are well treated and supported; respecting equality and diversity

Note12 Dec 2025
Staff support: induction, training, skills and experience
Note12 Dec 2025
Staff working with other agencies to provide consistent, effective, timely care; Supporting people to live healthier lives
Note12 Dec 2025
Ensuring consent to care and treatment in line with law and guidance
Note12 Dec 2025
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note12 Dec 2025
People supported to maintain community access, social activities and holidays, promoting wellbeing and independence
Note12 Dec 2025
Robust governance including regular audits of care plans, medicines, recruitment files and an external audit actioned in full
Note12 Dec 2025
Open, inclusive culture with positive feedback from staff, people, relatives and external professionals
Note12 Dec 2025
People's communication needs individually addressed; staff matched to overcome language barriers
Note12 Dec 2025
Staff received induction, role-relevant training, equality and diversity training, and regular supervisions and appraisals
Note

Note12 Dec 2025
End of life care and support
Note12 Dec 2025
Improving care quality in response to complaints or concerns
Note12 Dec 2025
Supporting people to develop and maintain relationships to avoid social isolation; support to follow interests and activities
Note12 Dec 2025
Meeting people's communication needs
Note12 Dec 2025
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note12 Dec 2025
Staffing and recruitment
Note12 Dec 2025
Preventing and controlling infection
Note12 Dec 2025
Assessing risk, safety monitoring and management; Learning lessons when things go wrong
Note12 Dec 2025
Using medicines safely
Note12 Dec 2025
Systems and processes to safeguard people from the risk of abuse

Note12 Dec 2025
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements; Continuous learning
Note12 Dec 2025
How the provider understands and acts on the duty of candour; Working in partnership with others
Note12 Dec 2025
Engaging and involving people using the service, the public and staff
Note12 Dec 2025
Promoting a positive culture that is person-centred, open, inclusive and empowering

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info