Operated by PRM Care Limited

PRM Care Ltd

GoodRated 13/04/2023Home care · Rochdale

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note13 Apr 2023
Respecting and promoting people's privacy, dignity and independence
Note13 Apr 2023
Supporting people to express their views and be involved in making decisions about their care
Note13 Apr 2023
Ensuring people are well treated and supported; respecting equality and diversity

Note13 Apr 2023
Ensuring consent to care and treatment in line with law and guidance
Note13 Apr 2023
Staff working with other agencies to provide consistent, effective, timely care
Note13 Apr 2023
Supporting people to eat and drink enough to maintain a balanced diet
Note13 Apr 2023
Staff support: induction, training, skills and experience
Note13 Apr 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note13 Apr 2023
Partnership working with district nurses, social workers, occupational therapists and mental health workers
Note13 Apr 2023
No missed visits reported; electronic monitoring of visit times in place
Note13 Apr 2023
Registered manager praised as responsive, patient and supportive by staff and relatives
Note13 Apr 2023
Relatives and people spoke highly of staff approach, described as 'Very good' and 'Respectful'
Note13 Apr 2023
Care plans were person-centred and detailed, reflecting individual needs and preferences
Note13 Apr 2023

Note13 Apr 2023
Improving care quality in response to complaints or concerns
Note13 Apr 2023
Meeting people's communication needs
Note13 Apr 2023
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note13 Apr 2023
Learning lessons when things go wrong
Note13 Apr 2023
Preventing and controlling infection
Note13 Apr 2023
Using medicines safely
Note13 Apr 2023
Assessing risk, safety monitoring and management
Note13 Apr 2023
Systems and processes to safeguard people from the risk of abuse
Note13 Apr 2023
Staffing and recruitment

Note13 Apr 2023
Continuous learning and improving care; Working in partnership with others
Note13 Apr 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note13 Apr 2023
Managers and staff being clear about their roles, understanding quality performance, risks and regulatory requirements

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info