Zander Mackenzie Care U.K. Limited

GoodRated 31/08/2022Home care · Dartford

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Requires improvement

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note26 Oct 2023
Effective partnership working with health and social care professionals, including sourcing BSL-fluent carers for specific cases.
Note26 Oct 2023
Positive, open, person-centred culture with staff support mechanisms including a dedicated staff counsellor.
Note26 Oct 2023
Registered manager understood regulatory responsibilities including CQC notifications and duty of candour.
Note26 Oct 2023
Strong governance framework with clear management structure, quality surveys and regular care plan reviews.
Note26 Oct 2023
Safe recruitment practices in place including DBS checks, right-to-work checks and reference verification.
Note26 Oct 2023
Incidents and accidents were recorded, investigated and lessons shared with staff via team meetings or direct communication.
Note26 Oct 2023
Infection control procedures were embedded in care plans with PPE compliance monitored visit-by-visit by management.
Note26 Oct 2023
Medicines were managed safely with staff training, competency assessments and documented refusals or missed administrations.
Note26 Oct 2023
Risks were individually assessed, regularly monitored and reviewed, with up-to-date task lists and external guidance for staff.
Note26 Oct 2023
People were protected from risk of harm and abuse; safeguarding concerns were shared with local authority and investigated appropriately.

Note22 Sept 2022
End of life care and support
Note22 Sept 2022
Meeting people's communication needs
Note22 Sept 2022
Planning personalised care to ensure people have choice and control and to meet their needs and preferences
Note22 Sept 2022
Improving care quality in response to complaints or concerns

Note26 Oct 2023
Staffing and recruitment
Note26 Oct 2023
Learning lessons when things go wrong
Note26 Oct 2023
Preventing and controlling infection
Note26 Oct 2023
Using medicines safely
Note26 Oct 2023
Assessing risk, safety monitoring and management
Note26 Oct 2023
Systems and processes to safeguard people from the risk of abuse

Note26 Oct 2023
Continuous learning and improving care; Working in partnership with others
Note26 Oct 2023
Engaging and involving people using the service, the public and staff, fully considering their equality characteristics
Note26 Oct 2023
How the provider understands and acts on the duty of candour
Note26 Oct 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note26 Oct 2023
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
Note22 Sept 2022