Roky Care Ltd

Requires improvementRated 21/06/2022Home care · London

CQC Key Questions

Safe

Requires improvement

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Requires improvement

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

What inspectors found

30 findings

Note2 Jul 2022
Supporting people to express their views and be involved in making decisions about their care
Note2 Jul 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note2 Jul 2022
Ensuring consent to care and treatment in line with law and guidance
Note2 Jul 2022
Supporting people to live healthier lives, access healthcare services
Note2 Jul 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note2 Jul 2022
Staff support: induction, training, skills and experience
Note2 Jul 2022
Assessing people's needs and choices

Note2 Jul 2022
Provider responsive to feedback during and after inspection, submitting updated risk assessments and fire safety actions
Note2 Jul 2022
Open and inclusive culture with good communication with families
Note2 Jul 2022
Person-centred approach to involving people in residents' meetings and key working sessions
Note2 Jul 2022
People supported to access healthcare services and maintain mental wellbeing
Note2 Jul 2022
Strong infection control practices with appropriate PPE use and staff training
Note2 Jul 2022
Positive feedback from relatives about kind and caring staff attitude

Note2 Jul 2022
Improving care quality in response to complaints or concerns
Note2 Jul 2022
Supporting people to develop and maintain relationships to avoid social isolation
Note2 Jul 2022
Meeting people's communication needs
Note2 Jul 2022
Planning personalised care to ensure people have choice and control

Note2 Jul 2022
Engaging and involving people using the service, the public and staff
Note2 Jul 2022
Duty of candour, continuous learning and working in partnership with others
Note2 Jul 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note2 Jul 2022
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info