Central Care Recruitment Limited

GoodRated 3 Nov 2022Home care · Harlow

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note11 Mar 2022
Respecting and promoting people's privacy, dignity and independence
Note11 Mar 2022
Supporting people to express their views and be involved in making decisions about their care
Note11 Mar 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note11 Mar 2022
Ensuring consent to care and treatment in line with law and guidance
Note11 Mar 2022
Staff working with other agencies; supporting people to access healthcare services
Note11 Mar 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note11 Mar 2022
Staff support: induction, training, skills and experience
Note11 Mar 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note11 Mar 2022
Strong partnership working with district nurses, GPs and other health and social care professionals
Note11 Mar 2022
Quality assurance and auditing processes including spot checks of staff competency
Note11 Mar 2022
Highly visible registered manager and nominated individual who worked alongside staff
Note11 Mar 2022
Person-centred care plans tailored to individual needs, preferences, likes and dislikes
Note11 Mar 2022
Good understanding of the Mental Capacity Act among registered manager and staff
Note11 Mar 2022

Note11 Mar 2022
End of life care and support
Note11 Mar 2022
Improving care quality in response to complaints or concerns
Note11 Mar 2022
Meeting people's communication needs
Note11 Mar 2022
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note11 Mar 2022
Learning lessons when things go wrong
Note11 Mar 2022
Preventing and controlling infection
Note11 Mar 2022
Using medicines safely
Note11 Mar 2022
Staffing and recruitment
Note11 Mar 2022
Assessing risk, safety monitoring and management
Note11 Mar 2022
Systems and processes to safeguard people from the risk of abuse

Note11 Mar 2022
Continuous learning and improving care; working in partnership with others
Note11 Mar 2022
Engaging and involving people using the service, the public and staff
Note11 Mar 2022
Managers and staff being clear about their roles; duty of candour
Note11 Mar 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info