Operated by Victory Socialcare Enterprise

Victory SocialCare Enterprise

Requires improvementRated 10 Jul 2022Home care · Hull

CQC Key Questions

Safe

Requires improvement

People are protected from abuse and avoidable harm.

Effective

Requires improvement

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

What inspectors found

30 findings

Note29 Oct 2022
Supporting people to express their views and be involved in making decisions about their care
Note29 Oct 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note29 Oct 2022
Ensuring consent to care and treatment in line with law and guidance
Note29 Oct 2022
Staff working with other agencies to provide consistent, effective, timely care
Note29 Oct 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note29 Oct 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law
Note29 Oct 2022
Staff support: induction, training, skills and experience

Note29 Oct 2022
Registered manager worked in an open and transparent way and understood the duty of candour.
Note29 Oct 2022
A complaints procedure was in place and people felt confident to raise concerns.
Note29 Oct 2022
Care plans reflected the principles of the MCA and best interest meetings were held when people lacked capacity.
Note29 Oct 2022
Good infection prevention and control practices including effective use of PPE.
Note29 Oct 2022
Staff respected people's privacy and dignity and promoted their independence.
Note29 Oct 2022

Note29 Oct 2022
End of life care and support
Note29 Oct 2022
Improving care quality in response to complaints or concerns
Note29 Oct 2022
Meeting people's communication needs
Note29 Oct 2022
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note29 Oct 2022
Preventing and controlling infection
Note29 Oct 2022
Assessing risk, safety monitoring and management
Note29 Oct 2022
Systems and processes to safeguard people from the risk of abuse
Note29 Oct 2022
Using medicines safely; Learning lessons when things go wrong
Note29 Oct 2022
Staffing and recruitment

Note29 Oct 2022
Engaging and involving people using the service, the public and staff
Note29 Oct 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering; Duty of candour; Working in partnership with others
Note29 Oct 2022
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements; Continuous learning and improving care

Source: CQC inspection reports under the Open Government Licence v3.0.

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