Worlta Health Care Ltd

GoodRated 19/08/2023Home care · Sutton

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note11 Aug 2022
Respecting and promoting people's privacy, dignity and independence
Note11 Aug 2022
Supporting people to express their views and be involved in making decisions about their care
Note11 Aug 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note11 Aug 2022
Ensuring consent to care and treatment in line with law and guidance
Note11 Aug 2022
Supporting people to eat and drink enough; supporting people to live healthier lives and access healthcare
Note11 Aug 2022
Staff support: induction, training, skills and experience
Note11 Aug 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note19 Aug 2023
Provider works proactively in partnership with health and social care professionals
Note19 Aug 2023
People and staff feel valued and involved; feedback actively sought and acted upon
Note19 Aug 2023
Registered manager is hands-on, approachable, and maintains excellent communication with people and families
Note19 Aug 2023
Governance arrangements improved with regular monitoring, spot checks, and oversight of recruitment
Note19 Aug 2023
Effective infection control practices including up-to-date policies and staff training
Note19 Aug 2023

Note11 Aug 2022
End of life care and support
Note11 Aug 2022
Improving care quality in response to complaints or concerns
Note11 Aug 2022
Meeting people's communication needs
Note11 Aug 2022
Planning personalised care to ensure people have choice and control

Note11 Aug 2022
Learning lessons when things go wrong
Note11 Aug 2022
Preventing and controlling infection
Note11 Aug 2022
Using medicines safely
Note11 Aug 2022
Assessing risk, safety monitoring and management
Note11 Aug 2022
Systems and processes to safeguard people from the risk of abuse
Note11 Aug 2022
Staffing and recruitment

Note11 Aug 2022
Working in partnership with others
Note11 Aug 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note11 Aug 2022
Managers and staff being clear about their roles; continuous learning and improving care

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info