Operated by Lilies24 Healthcare Ltd

10 Wood Road

GoodRated 27/07/2022Home care · Rotherham

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note27 Jul 2022
Respecting and promoting people's privacy, dignity and independence
Note27 Jul 2022
Supporting people to express their views and be involved in making decisions about their care
Note27 Jul 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note27 Jul 2022
Ensuring consent to care and treatment in line with law and guidance
Note27 Jul 2022
Supporting people to eat and drink enough; working with other agencies; access to healthcare
Note27 Jul 2022
Staff support: induction, training, skills and experience
Note27 Jul 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note27 Jul 2022
Quality assurance audits, spot checks and feedback questionnaires used to drive improvement.
Note27 Jul 2022
Open culture with registered manager understanding duty of candour responsibilities.
Note27 Jul 2022
Effective partnership working with district nurses, GPs, social workers and occupational therapy team.
Note27 Jul 2022
Service worked within the principles of the Mental Capacity Act 2005.
Note27 Jul 2022
Person-centred care planning with detailed daily records regularly checked by the registered manager.
Note27 Jul 2022

Note27 Jul 2022
Learning lessons when things go wrong
Note27 Jul 2022
Preventing and controlling infection
Note27 Jul 2022
Using medicines safely
Note27 Jul 2022
Staffing and recruitment
Note27 Jul 2022
Assessing risk, safety monitoring and management
Note27 Jul 2022
Systems and processes to safeguard people from the risk of abuse

Note27 Jul 2022
Working in partnership with others
Note27 Jul 2022
Continuous learning and improving care; duty of candour
Note27 Jul 2022
Engaging and involving people using the service, the public and staff
Note27 Jul 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note27 Jul 2022
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements