Operated by Connect Into Care Limited

Connect Into Care - Main Street Willerby

Requires improvementRated 10 Dec 2022Home care · Hull

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Requires improvement

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

What inspectors found

30 findings

Note12 Oct 2022
Supporting people to express their views and be involved in making decisions about their care
Note12 Oct 2022
Ensuring people are well treated and supported; respecting equality and diversity; privacy, dignity and independence

Note12 Oct 2022
Ensuring consent to care and treatment in line with law and guidance
Note12 Oct 2022
Supporting people to eat and drink and access healthcare; working with other agencies
Note12 Oct 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law
Note12 Oct 2022
Staff support: induction, training, skills and experience

Note12 Oct 2022
Relatives spoke positively, e.g. '[Relative] sees them as friends rather than carers.'
Note12 Oct 2022
Communication needs supported via individual communication plans and pictorial aids
Note12 Oct 2022
Management was visible, approachable and led by example with an open-door policy
Note12 Oct 2022
MCA was applied correctly with assessments and best interest decisions recorded
Note12 Oct 2022
Effective infection prevention and control measures, including COVID-19 care plans
Note12 Oct 2022
Staff demonstrated good knowledge of safeguarding and how to report abuse

Note12 Oct 2022
Meeting people's communication needs
Note12 Oct 2022
End of life care and support
Note12 Oct 2022
Improving care quality in response to complaints or concerns
Note12 Oct 2022
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note12 Oct 2022
Using medicines safely
Note12 Oct 2022
Learning lessons when things go wrong
Note12 Oct 2022
Preventing and controlling infection
Note12 Oct 2022
Staffing and recruitment
Note12 Oct 2022
Assessing risk, safety monitoring and management
Note12 Oct 2022
Systems and processes to safeguard people from the risk of abuse

Note12 Oct 2022
Continuous learning and improving care
Note12 Oct 2022
Engaging and involving people using the service, the public and staff; working in partnership with others
Note12 Oct 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note12 Oct 2022
How the provider understands and acts on the duty of candour
Note12 Oct 2022
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements