Operated by Afrisource Limited

Walfinch Kingston & Weybridge

GoodRated 29/10/2022Home care · Walton-on-thames

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

29 findings

Note29 Oct 2022
Respecting and promoting people's privacy, dignity and independence
Note29 Oct 2022
Supporting people to express their views and be involved in making decisions about their care
Note29 Oct 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note29 Oct 2022
Ensuring consent to care and treatment in line with law and guidance
Note29 Oct 2022
Staff working with other agencies; supporting people to access healthcare
Note29 Oct 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note29 Oct 2022
Staff support: induction, training, skills and experience
Note29 Oct 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note29 Oct 2022
Effective infection prevention and control with ample PPE supply
Note29 Oct 2022
Strong staff training including Care Certificate completion and equality and diversity training
Note29 Oct 2022
Carer profiles used to match staff with people based on shared interests
Note29 Oct 2022
Regular quality assurance audits and feedback sought from people and relatives
Note29 Oct 2022
Person-centred care plans including detailed preferences and communication plans
Note29 Oct 2022
Safe medicines administration with online recording, alerts, audits and competency checks

Note29 Oct 2022
End of life care and support
Note29 Oct 2022
Improving care quality in response to complaints or concerns
Note29 Oct 2022
Meeting people's communication needs
Note29 Oct 2022
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note29 Oct 2022
Learning lessons when things go wrong
Note29 Oct 2022
Preventing and controlling infection
Note29 Oct 2022
Using medicines safely
Note29 Oct 2022
Staffing and recruitment
Note29 Oct 2022
Assessing risk, safety monitoring and management
Note29 Oct 2022
Systems and processes to safeguard people from the risk of abuse

Note29 Oct 2022
Managers and staff clear about roles; quality performance, risks and regulatory requirements; continuous learning; partnership working
Note29 Oct 2022
Promoting a positive, person-centred culture; duty of candour; engaging people and staff

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info