Olives Healthcare Services Ltd

Insufficient evidence to rateRated 25/01/2023Home care · London

CQC Key Questions

Safe

Insufficient evidence to rate

People are protected from abuse and avoidable harm.

Effective

Insufficient evidence to rate

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Insufficient evidence to rate

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

What inspectors found

30 findings

Note25 Jan 2023
Respecting and promoting people's privacy, dignity and independence
Note25 Jan 2023
Supporting people to express their views and be involved in making decisions about their care
Note25 Jan 2023
Ensuring people are well treated and supported; respecting equality and diversity

Note25 Jan 2023
Ensuring consent to care and treatment in line with law and guidance
Note25 Jan 2023
Staff working with other agencies to provide consistent, effective, timely care
Note25 Jan 2023
Supporting people to eat and drink enough to maintain a balanced diet
Note25 Jan 2023
Staff support: induction, training, skills and experience
Note25 Jan 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note25 Jan 2023
Registered manager was approachable and in daily contact with staff
Note25 Jan 2023
Cultural needs of service users were understood and respected by staff
Note25 Jan 2023
No missed or late calls reported; staff were punctual and stayed the full time
Note25 Jan 2023
Staff respected and promoted people's privacy, dignity and independence
Note25 Jan 2023
Infection prevention and control measures were in place with PPE always worn
Note25 Jan 2023
Safe recruitment checks were completed on new staff

Note25 Jan 2023
End of life care and support
Note25 Jan 2023
Improving care quality in response to complaints or concerns
Note25 Jan 2023
Meeting people's communication needs
Note25 Jan 2023
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note25 Jan 2023
Learning lessons when things go wrong
Note25 Jan 2023
Using medicines safely
Note25 Jan 2023
Preventing and controlling infection
Note25 Jan 2023
Staffing and recruitment
Note25 Jan 2023
Systems and processes to safeguard people from the risk of abuse
Note25 Jan 2023
Assessing risk, safety monitoring and management

Note25 Jan 2023
Engaging and involving people using the service, the public and staff
Note25 Jan 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note25 Jan 2023
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
Note25 Jan 2023
Continuous learning and improving care

Source: CQC inspection reports under the Open Government Licence v3.0.

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