Operated by We Care Together Southampton Limited

We Care Together Southampton

GoodRated 17/02/2023Home care · Southampton

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note22 Feb 2023
Respecting and promoting people's privacy, dignity and independence
Note22 Feb 2023
Ensuring people are well treated and supported; respecting equality and diversity

Note22 Feb 2023
Ensuring consent to care and treatment in line with law and guidance
Note22 Feb 2023
Staff working with other agencies to provide consistent, effective, timely care
Note22 Feb 2023
Supporting people to eat and drink enough to maintain a balanced diet
Note22 Feb 2023
Staff support: induction, training, skills and experience
Note22 Feb 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note22 Feb 2023
Positive feedback from relatives praising staff kindness, consistency and responsiveness.
Note22 Feb 2023
No missed care calls since the service opened.
Note22 Feb 2023
Registered managers accessible to teams and completed a wide range of audits with prompt action on findings.
Note22 Feb 2023
Staff empowered to progress with qualifications up to level 5 and promoted from within.
Note22 Feb 2023
Provider limited new referrals to maintain capacity, ensuring sufficient staff time for person-centred care.
Note22 Feb 2023

Note22 Feb 2023
End of life care and support
Note22 Feb 2023
Improving care quality in response to complaints or concerns
Note22 Feb 2023
Meeting people's communication needs
Note22 Feb 2023
Planning personalised care to ensure people have choice and control

Note22 Feb 2023
Learning lessons when things go wrong
Note22 Feb 2023
Preventing and controlling infection
Note22 Feb 2023
Using medicines safely
Note22 Feb 2023
Staffing and recruitment
Note22 Feb 2023
Assessing risk, safety monitoring and management
Note22 Feb 2023
Systems and processes to safeguard people from the risk of abuse

Note22 Feb 2023
Working in partnership with others
Note22 Feb 2023
Continuous learning and improving care; Engaging and involving people using the service
Note22 Feb 2023
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
Note22 Feb 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info