Good

Welcome Home

Sheerness, ME12 · Established 2011

A CQC-regulated home-care provider serving Sheerness, registered since 2011. Rated Good at its most recent CQC inspection (Oct 2022).

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What the CQC found

The five questions inspectors ask, and how Welcome scored.

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

In their own words: what inspectors said

“Quality assurance systems including audits and surveys were well-embedded and used to drive continuous improvement.”
CQC inspection report, Oct 2022

“Strong partnership working with health and social care professionals ensured joined-up, consistent care.”
CQC inspection report, Oct 2022

“The registered manager provided visible, approachable leadership with a clear vision for improvement and person-centred outcomes.”
CQC inspection report, Oct 2022

Inspection history

The trajectory matters as much as the latest rating.

Oct 2022
Good
Welcome Home improved from Requires Improvement to Good across all three inspected key questions (Safe, Effective, Well-led), with previous shortfalls in medicines management, care planning, MCA recording and staff training successfully addressed. Minor areas…
Oct 2021
Requires improvement
Welcome Home received an overall rating of Requires Improvement following a March 2018 inspection, with three continued regulatory breaches under Regulations 12, 17 and 18 relating to unsafe medicines management in the care agency, inadequate governance and qu…
Oct 2021
Requires improvement
Welcome Home (dual registered care home and domiciliary care agency) was rated Requires Improvement overall at its April 2021 inspection, having exited Special Measures after resolving three prior regulatory breaches. Improvements were evidenced across all fiv…
Oct 2021
Requires improvement
Welcome Home, a combined care home and domiciliary care agency, was rated Requires Improvement overall (Inadequate for well-led) at this November 2019 inspection, remaining in special measures due to continued breaches of Regulations 12, 17 and 18. Key failure…
Oct 2021
Requires improvement
Welcome Home (KLOE inspection, May 2019) was rated Requires Improvement overall with Well-Led rated Inadequate, representing the fifth consecutive sub-Good rating and resulting in a warning notice for breach of Regulation 17. Critical failures centred on ineff…

Source: CQC inspection reports under the Open Government Licence v3.0.

Services offered

What Welcome does

✓Homecare agencies

Services as registered with the CQC. Specifics vary; ask the agency directly.

Areas served

Where they cover

Registered at ME12 4NH in Sheerness. Service area not formally published; we recommend asking the agency directly when requesting a quote.

ME12

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