Later Life Care Ltd

Requires improvementRated 28/04/2023Home care · Sheringham

CQC Key Questions

Safe

Requires improvement

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

What inspectors found

30 findings

Note8 Jul 2023
Respecting and promoting people's privacy, dignity and independence
Note8 Jul 2023
Supporting people to express their views and be involved in making decisions about their care
Note8 Jul 2023
Ensuring people are well treated and supported; respecting equality and diversity

Note8 Jul 2023
Ensuring consent to care and treatment in line with law and guidance
Note8 Jul 2023
Supporting people to eat and drink enough; staff working with other agencies; supporting people to live healthier lives
Note8 Jul 2023
Staff support: induction, training, skills and experience
Note8 Jul 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note8 Jul 2023
An electronic monitoring system was implemented allowing relatives to view care records and staff attendance in real time.
Note8 Jul 2023
A compliance manager had recently been appointed and had begun implementing action plans and a programme of audits.
Note8 Jul 2023
The service supported people to maintain social connections and independence, including arranging community activities and video calls.
Note8 Jul 2023
Staff received regular supervision and felt well supported by the registered manager.
Note8 Jul 2023
People and relatives reported high satisfaction with care quality and communication from staff and the registered manager.
Note

Note8 Jul 2023
Meeting people's communication needs
Note8 Jul 2023
End of life care and support
Note8 Jul 2023
Improving care quality in response to complaints or concerns
Note8 Jul 2023
Supporting people to develop and maintain relationships; support to follow interests and activities
Note8 Jul 2023
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note8 Jul 2023
Continuous learning and improving care; duty of candour
Note8 Jul 2023
Engaging and involving people using the service, the public and staff; working in partnership with others
Note8 Jul 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note8 Jul 2023
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info

OutstandingGoodRequires improvementInadequateNot ratedCluster (mixed)

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