Operated by Saint John of God Hospitaller Services

Elmthorpe Convent Domiciliary Care

GoodRated 8 Mar 2022Home care · Oxford

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note3 Aug 2022
Respecting and promoting people's privacy, dignity and independence
Note3 Aug 2022
Supporting people to express their views and be involved in making decisions about their care
Note3 Aug 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note3 Aug 2022
Ensuring consent to care and treatment in line with law and guidance
Note3 Aug 2022
Staff working with other agencies; supporting people to access healthcare services
Note3 Aug 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note3 Aug 2022
Staff support: induction, training, skills and experience
Note3 Aug 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note3 Aug 2022
Communication needs assessed with accessible formats such as picture schedules
Note3 Aug 2022
Detailed end-of-life wishes recorded for all people in care plans
Note3 Aug 2022
Effective quality assurance audits driving improvements (e.g. completion of dependency assessments)
Note3 Aug 2022
Staff felt well supported with regular supervision and access to additional training
Note3 Aug 2022
Strong partnership between registered manager and senior sister fostering clear vision
Note3 Aug 2022
Person-centred care plans aligned with residents' faith, lifestyle and convent traditions

Note3 Aug 2022
End-of-life care and support
Note3 Aug 2022
Improving care quality in response to complaints or concerns
Note3 Aug 2022
Supporting people to develop and maintain relationships and avoid social isolation
Note3 Aug 2022
Meeting people's communication needs
Note3 Aug 2022
Planning personalised care to ensure people have choice and control

Note3 Aug 2022
Continuous learning and improving care; working in partnership with others
Note3 Aug 2022
Engaging and involving people using the service, the public and staff
Note3 Aug 2022
Managers and staff being clear about their roles and understanding quality performance, risks and regulatory requirements
Note3 Aug 2022
How the provider understands and acts on the duty of candour
Note3 Aug 2022
Promoting a positive, person-centred, open, inclusive and empowering culture