Five Valleys Care Ltd

Requires improvementRated 26/11/2022Home care · Stonehouse

CQC Key Questions

Safe

Requires improvement

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

What inspectors found

30 findings

Note15 Dec 2022
Respecting and promoting people's privacy, dignity and independence
Note15 Dec 2022
Supporting people to express their views and be involved in making decisions about their care
Note15 Dec 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note15 Dec 2022
Ensuring consent to care and treatment in line with law and guidance
Note15 Dec 2022
Staff working with other agencies; supporting people to live healthier lives
Note15 Dec 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note15 Dec 2022
Staff support: induction, training, skills and experience
Note15 Dec 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note15 Dec 2022
Regular surveys, staff meetings and digital care records promoted engagement and transparency with people and families.
Note15 Dec 2022
Systems were in place for safeguarding, incident reporting, and on-call support outside office hours.
Note15 Dec 2022
The registered manager demonstrated openness, transparency and took immediate action in response to inspection feedback.
Note15 Dec 2022
The service used innovative approaches such as a robotic therapeutic pet to support communication needs.
Note15 Dec 2022
People and relatives were consistently positive about the caring, respectful and friendly nature of staff.
Note

Note15 Dec 2022
End of life care and support
Note15 Dec 2022
Improving care quality in response to complaints or concerns
Note15 Dec 2022
Meeting people's communication needs
Note15 Dec 2022
Planning personalised care to ensure people have choice and control

Note15 Dec 2022
Learning lessons when things go wrong
Note15 Dec 2022
Preventing and controlling infection
Note15 Dec 2022
Using medicines safely
Note15 Dec 2022
Systems and processes to safeguard people from the risk of abuse
Note15 Dec 2022
Assessing risk, safety monitoring and management
Note15 Dec 2022
Staffing and recruitment

Note15 Dec 2022
Continuous learning and improving care; working in partnership with others
Note15 Dec 2022
Engaging and involving people using the service, the public and staff
Note15 Dec 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note15 Dec 2022
How the provider understands and acts on the duty of candour
Note15 Dec 2022
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements