Five Valleys Care Ltd

Stonehouse, GL10 · Established 26/0

A CQC-regulated home-care provider serving Stonehouse, registered since 26/0. Rated Requires improvement at its most recent CQC inspection (26/11/2022).

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What the CQC found

The five questions inspectors ask, and how Five scored.

Safe

Requires improvement

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

In their own words: what inspectors said

“Regular surveys, staff meetings and digital care records promoted engagement and transparency with people and families.”
CQC inspection report, Dec 2022

“Systems were in place for safeguarding, incident reporting, and on-call support outside office hours.”
CQC inspection report, Dec 2022

“The registered manager demonstrated openness, transparency and took immediate action in response to inspection feedback.”
CQC inspection report, Dec 2022

Inspection history

The trajectory matters as much as the latest rating.

Dec 2022
Requires improvement
Five Valleys Care LTD received an overall rating of Requires Improvement at its first inspection, with a regulatory breach identified for failing to follow safe recruitment practices in line with Regulation 19. While people and relatives were consistently posi…

Source: CQC inspection reports under the Open Government Licence v3.0.

Services offered

What Five does

✓Homecare agencies

Services as registered with the CQC. Specifics vary; ask the agency directly.

Areas served

Where they cover

Registered at GL10 3SL in Stonehouse. Service area not formally published; we recommend asking the agency directly when requesting a quote.

GL10

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