Operated by Strada Care Ltd

Strada Care

GoodRated 15/02/2022Home care · Redhill

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CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

13 findings

Other

Note23 Mar 2022
Open and transparent culture with regular relatives' meetings and two-way communication.
Note23 Mar 2022
Electronic care records system implemented to enable real-time quality monitoring.
Note23 Mar 2022
Staff supported people to maintain independence, relationships and meaningful activities during the pandemic.
Note23 Mar 2022
Positive, inclusive culture promoted by the registered manager and team leaders.
Note23 Mar 2022
Strong partnership working with healthcare, social care and community professionals.
Note23 Mar 2022
Person-centred care plans reflecting life stories, preferences, cultural and communication needs.
Note23 Mar 2022
Sufficient staffing maintained through contingency planning despite recruitment challenges.
Note23 Mar 2022
Safe medicines management with regular audits, competency checks, and multidisciplinary collaboration to reduce unnecessary medicines.
Note23 Mar 2022
Robust safeguarding systems, whistleblowing policies, and staff training in place.
Note23 Mar 2022
People and relatives felt safe and staff demonstrated strong knowledge of individual needs and risks.
minorgovernance23 Mar 2022
the records of completion of these actions were not always fully followed up on and the registered manager addressed our feedback.
minorconsent_capacity23 Mar 2022
the records did not always accurately reflect people's capacity to make specific decisions and how and by whom best interests decisions were made.
minorinfection_control23 Mar 2022
On the day of the inspection we observed not all staff wore face masks when socially distanced with people in communal areas of people's home.