Operated by A&F Prime Care Ltd

Sylvian Care Southampton

GoodRated 12 Feb 2025Home care · Romsey

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note1 Jun 2023
Respecting and promoting people's privacy, dignity, and independence
Note1 Jun 2023
Supporting people to express their views and be involved in making decisions about their care
Note1 Jun 2023
Ensuring people are well treated and supported; respecting equality and diversity

Note1 Jun 2023
Staff working with other agencies to provide consistent, effective, timely care
Note1 Jun 2023
Staff support: induction, training, skills and experience
Note1 Jun 2023
Supporting people to eat and drink enough to maintain a balanced diet
Note1 Jun 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law
Note1 Jun 2023
Ensuring consent to care and treatment in line with law and guidance

Note1 Jun 2023
Cultural and language support provided to staff, including best practice guidance in native languages.
Note1 Jun 2023
Out-of-hours telephone service ensured people and staff could access support in emergencies.
Note1 Jun 2023
Provider worked in partnership with occupational therapists, speech and language therapists and GPs.
Note1 Jun 2023
Complaints handling systems were effective and people felt listened to and confident raising concerns.
Note1 Jun 2023
Staff were responsive to changes in people's health, promptly escalating concerns to healthcare professionals.
Note1 Jun 2023

Note1 Jun 2023
Improving care quality in response to complaints or concerns
Note1 Jun 2023
Meeting people's communication needs
Note1 Jun 2023
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note1 Jun 2023
Preventing and controlling infection
Note1 Jun 2023
Staffing and recruitment
Note1 Jun 2023
Assessing risk, safety monitoring and management
Note1 Jun 2023
Using medicines safely
Note1 Jun 2023
Systems and processes to safeguard people from the risk of abuse; Learning lessons when things go wrong

Note1 Jun 2023
Continuous learning and improving care
Note1 Jun 2023
Engaging and involving people using the service, the public and staff
Note1 Jun 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note1 Jun 2023
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info