Glassmoon Services Limited

GoodRated 9 Feb 2022Home care · Saltash

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note2 Sept 2022
Respecting and promoting people's privacy, dignity and independence
Note2 Sept 2022
Supporting people to express their views and be involved in making decisions about their care
Note2 Sept 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note2 Sept 2022
Ensuring consent to care and treatment in line with law and guidance
Note2 Sept 2022
Supporting people to live healthier lives, access healthcare services and support
Note2 Sept 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note2 Sept 2022
Staff support, training, skills and experience
Note2 Sept 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note2 Sept 2022
Effective incident analysis with post-incident debriefs and learning shared across teams
Note2 Sept 2022
Strong collaborative working with commissioners, families and multi-disciplinary professionals
Note2 Sept 2022
Open culture with duty of candour understood; staff valued, paid above real living wage
Note2 Sept 2022
Effective accessible communication tools and staff trained in individualised techniques
Note2 Sept 2022
Robust quality assurance systems and flat, supportive management structure
Note2 Sept 2022

Note2 Sept 2022
Improving care quality in response to complaints or concerns
Note2 Sept 2022
Supporting people to develop and maintain relationships and to avoid social isolation
Note2 Sept 2022
Meeting people's communication needs
Note2 Sept 2022
Planning personalised care

Note2 Sept 2022
Preventing and controlling infection
Note2 Sept 2022
Using medicines safely
Note2 Sept 2022
Staffing and recruitment
Note2 Sept 2022
Learning lessons when things go wrong
Note2 Sept 2022
Assessing risk, safety monitoring and management
Note2 Sept 2022
Systems and processes to safeguard people from the risk from abuse

Note2 Sept 2022
Working in partnership with others
Note2 Sept 2022
Continuous learning and improving care
Note2 Sept 2022
Engaging and involving people using the service, the public and staff
Note2 Sept 2022
How the provider understands and acts on the duty of candour
Note2 Sept 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note2 Sept 2022
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements