Operated by Alcedo Orange Limited

Alcedo Care Wigan

GoodRated 30/07/2022Home care · Wigan

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note24 Jul 2024
Respecting and promoting people's privacy, dignity and independence
Note24 Jul 2024
Supporting people to express their views and be involved in making decisions about their care
Note24 Jul 2024
Ensuring people are well treated and supported; respecting equality and diversity

Note24 Jul 2024
Ensuring consent to care and treatment in line with law and guidance
Note24 Jul 2024
Supporting people to eat and drink; working with other agencies; supporting people to live healthier lives
Note24 Jul 2024
Staff support: induction, training, skills and experience
Note24 Jul 2024
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note24 Jul 2024
End of life care plans developed collaboratively with individuals and relevant professionals
Note24 Jul 2024
Effective governance and auditing systems providing clear oversight
Note24 Jul 2024
Highest rated care group in the UK on homecare.co.uk for second year running
Note24 Jul 2024
Open and transparent culture with approachable leadership and regular staff supervision
Note24 Jul 2024
Strong communication support including Makaton, braille, large print and language-matched staff
Note24 Jul 2024
Person-centred care plans developed with involvement of people and relatives, updated in real time via mobile app

Note24 Jul 2024
End of life care and support
Note24 Jul 2024
Improving care quality in response to complaints or concerns
Note24 Jul 2024
Supporting people to maintain relationships and follow interests
Note24 Jul 2024
Meeting people's communication needs
Note24 Jul 2024
Planning personalised care to ensure people have choice and control

Note24 Jul 2024
Learning lessons when things go wrong
Note24 Jul 2024
Preventing and controlling infection
Note24 Jul 2024
Using medicines safely
Note24 Jul 2024
Staffing and recruitment
Note24 Jul 2024
Assessing risk, safety monitoring and management
Note24 Jul 2024
Systems and processes to safeguard people from the risk of abuse

Note24 Jul 2024
Continuous learning and improving care
Note24 Jul 2024
Engaging and involving people, the public and staff; working in partnership with others
Note24 Jul 2024
Managers and staff being clear about their roles, quality performance, risks and regulatory requirements
Note24 Jul 2024
Promoting a positive culture; duty of candour

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info