Operated by Alina Homecare Ltd

Alina Homecare - Leatherhead

GoodRated 26/08/2022Home care · Leatherhead

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

27 findings

Note26 Aug 2022
Respecting and promoting people's privacy, dignity and independence
Note26 Aug 2022
Supporting people to express their views and be involved in making decisions about their care
Note26 Aug 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note26 Aug 2022
Ensuring consent to care and treatment in line with law and guidance
Note26 Aug 2022
Supporting people to eat and drink and access healthcare services
Note26 Aug 2022
Staff support: induction, training, skills and experience
Note26 Aug 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note26 Aug 2022
Compliance with MCA principles and Accessible Information Standard
Note26 Aug 2022
Good staff supervision, appraisal and ongoing workforce development
Note26 Aug 2022
Proactive support to access GPs, community nurses and emergency services
Note26 Aug 2022
Open, transparent leadership with effective governance, audits and lessons-learnt processes
Note26 Aug 2022
Personalised care plans reflecting preferences, life stories and protected characteristics
Note26 Aug 2022
Visits attended on time and as planned, monitored via electronic system

Note26 Aug 2022
Improving care quality in response to complaints or concerns
Note26 Aug 2022
Meeting people's communication needs
Note26 Aug 2022
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note26 Aug 2022
Learning lessons when things go wrong
Note26 Aug 2022
Preventing and controlling infection
Note26 Aug 2022
Using medicines safely
Note26 Aug 2022
Staffing and recruitment
Note26 Aug 2022
Assessing risk, safety monitoring and management
Note26 Aug 2022
Systems and processes to safeguard people from the risk of abuse

Note26 Aug 2022
Managers and staff being clear about their roles; continuous learning and working in partnership with others
Note26 Aug 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info