Theresa Care Limited

GoodRated 28/09/2022Home care · Wakefield

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note28 Sept 2022
Supporting people to express their views and be involved in making decisions about their care
Note28 Sept 2022
Respecting and promoting people's privacy, dignity and independence
Note28 Sept 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note28 Sept 2022
Supporting people to live healthier lives, access healthcare services and support
Note28 Sept 2022
Staff working with other agencies to provide consistent, effective, timely care
Note28 Sept 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note28 Sept 2022
Staff support: induction, training, skills and experience
Note28 Sept 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law
Note28 Sept 2022
Ensuring consent to care and treatment in line with law and guidance

Note28 Sept 2022
Regular spot checks, questionnaires and feedback mechanisms in place
Note28 Sept 2022
Registered manager promoted open, transparent culture and worked closely with other professionals
Note28 Sept 2022
Positive feedback from people, relatives and professionals about caring, reliable staff
Note28 Sept 2022
Staff received up-to-date training including safeguarding, moving and handling, first aid, fire safety and infection control
Note28 Sept 2022
Safe recruitment practices including DBS, work visas and references
Note28 Sept 2022

Note28 Sept 2022
End of life care and support
Note28 Sept 2022
Improving care quality in response to complaints or concerns
Note28 Sept 2022
Supporting people to develop and maintain relationships to avoid social isolation
Note28 Sept 2022
Meeting people's communication needs
Note28 Sept 2022
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note28 Sept 2022
Preventing and controlling infection
Note28 Sept 2022
Using medicines safely
Note28 Sept 2022
Staffing and recruitment
Note28 Sept 2022
Assessing risk, safety monitoring and management; Learning lessons when things go wrong
Note28 Sept 2022
Systems and processes to safeguard people from the risk of abuse

Note28 Sept 2022
Continuous learning and improving care
Note28 Sept 2022
Engaging and involving people using the service, the public and staff
Note28 Sept 2022
Duty of candour and understanding quality performance, risks and regulatory requirements
Note28 Sept 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info