Operated by Bell View Help at Home Limited

Bell View Help at Home Ltd

GoodRated 21/07/2023Home care · Belford

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

9 findings

Note21 Jul 2023
Person-centred care records supporting people's independence and equality characteristics considered in planning
Note21 Jul 2023
Strong partnership working with healthcare professionals and timely access to healthcare services
Note21 Jul 2023
Effective quality monitoring systems with audits acted upon to maintain good care quality
Note21 Jul 2023
Registered manager held regular supervisions with staff in a positive, supportive culture
Note21 Jul 2023
Sufficient staffing with safe recruitment practices and appropriate DBS checks in place
Note21 Jul 2023
Risks were assessed and regularly reviewed with clear care plan guidance including specific diagnoses detail
Note21 Jul 2023
Safeguarding concerns were recorded, reported and investigated appropriately with staff confident in procedures
Note21 Jul 2023
Medicines were managed safely with regular audits and timely action on identified issues
minormedication_management21 Jul 2023
'When required' medicines records were generic which it is not in line with best practice guidance. We raised this with the registered manager who updated the documents during the inspection.

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info

OutstandingGoodRequires improvementInadequateNot ratedCluster (mixed)

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