Operated by Sarah Care Ltd

Sarah Care Limited

GoodRated 25/12/2021Home care · Sheffield

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Outstanding

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note11 Aug 2022
Respecting and promoting people's privacy, dignity and independence
Note11 Aug 2022
Supporting people to express their views and be involved in making decisions about their care
Note11 Aug 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note11 Aug 2022
Ensuring consent to care and treatment in line with law and guidance
Note11 Aug 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note11 Aug 2022
Staff working with other agencies to provide consistent, effective, timely care
Note11 Aug 2022
Staff support: induction, training, skills and experience
Note11 Aug 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note11 Aug 2022
Complaints were appropriately recorded, investigated and responded to
Note11 Aug 2022
Robust recruitment checks supported safer recruitment decisions
Note11 Aug 2022
Effective partnership working with other organisations and positive commissioner feedback
Note11 Aug 2022
Staff received a wide range of training and felt very well supported by the registered managers
Note11 Aug 2022
Open, welcoming, positive culture with effective teamwork and communication
Note11 Aug 2022
People usually received care from regular care workers who arrived on time and stayed the correct length of time

Note11 Aug 2022
End of life care and support
Note11 Aug 2022
Improving care quality in response to complaints or concerns
Note11 Aug 2022
Planning personalised care to meet people's needs, preferences, interests and give them choice and control

Note11 Aug 2022
Preventing and controlling infection
Note11 Aug 2022
Learning lessons when things go wrong
Note11 Aug 2022
Systems and processes to safeguard people from the risk of abuse
Note11 Aug 2022
Staffing and recruitment
Note11 Aug 2022
Assessing risk, safety monitoring and management
Note11 Aug 2022
Using medicines safely

Note11 Aug 2022
Working in partnership with others
Note11 Aug 2022
Engaging and involving people using the service, the public and staff
Note11 Aug 2022
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements; Continuous learning and improving care
Note11 Aug 2022
Planning and promoting person-centred, high-quality care and support with openness; duty of candour

Source: CQC inspection reports under the Open Government Licence v3.0.

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