Note19 May 2023
Staff appreciation schemes and inclusive workplace culture with high staff recommendation rates.
Note19 May 2023
Annual community engagement including Christmas gift appeals for isolated service users.
Note19 May 2023
Positive feedback from all healthcare professionals contacted, describing the service as reliable, transparent, and innovative.
Note19 May 2023
Quality assurance processes including spot checks, telephone surveys, home visits, and 'You said, we did' feedback documentation.
Note19 May 2023
Robust recruitment and pre-employment checks including DBS, references, and right-to-work documentation for international staff.
Note19 May 2023
Numerous examples of staff going above and beyond, including tailored care continuity to address self-neglect and referrals for specialist equipment.
Note19 May 2023
Implementation of Herbert Protocol for people living with dementia who go missing.
Note19 May 2023
Partnership with Devon and Somerset Fire Service resulting in over 330 referrals and award recognition.
Note19 May 2023
Electronic medicines management system with alerts for missed administrations; only 6 errors recorded across 235,000 medication visits in 12 months.
Note19 May 2023
Strong safeguarding awareness among staff with effective escalation processes and transparent engagement with healthcare professionals.
minorstaff_competency19 May 2023
One staff member we spoke with said they had not had their medicines competency assessed.
minorgovernance19 May 2023
To be honest I've given up talking to them. The management is not good and very disorganised.
moderatestaffing_levels19 May 2023
We get 5 minutes travel time between clients, sometimes I'll have to travel up to 12 minutes between clients and to do this I have to rely on clients not using the full time of their visit.
minormissed_or_late_visits19 May 2023
They arranged to come between 8am and 8.30am but sometimes it can be 9.45am.
moderatecommunication_with_families19 May 2023
I have reservations about some of some staff's English, some don't know what slippers are. I have to explain everything to them.
moderateperson_centred_care19 May 2023
They only send males. She doesn't like having a male carer and she won't let the male carer do her personal care, so I end up having to do it.