Operated by Resource Gate Ltd

Resource Gate Care

GoodRated 30/06/2022Home care · Luton

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note30 Jun 2022
Supporting people to express their views and be involved in making decisions about their care
Note30 Jun 2022
Ensuring people are well treated and supported; respecting equality, diversity, privacy, dignity and independence

Note30 Jun 2022
Ensuring consent to care and treatment in line with law and guidance
Note30 Jun 2022
Staff working with other agencies; supporting people to access healthcare services
Note30 Jun 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note30 Jun 2022
Staff support: induction, training, skills and experience
Note30 Jun 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note30 Jun 2022
Effective partnership working with health and social care professionals
Note30 Jun 2022
Open, person-centred culture promoted by the registered manager
Note30 Jun 2022
Quality assurance system in place to identify improvements
Note30 Jun 2022
Complaints handled promptly with a clear policy in place
Note30 Jun 2022
People involved in initial assessments, care planning and reviews
Note30 Jun 2022
MCA principles followed; staff sought consent before providing care

Note30 Jun 2022
End of life care and support
Note30 Jun 2022
Improving care quality in response to complaints or concerns
Note30 Jun 2022
Meeting people's communication needs
Note30 Jun 2022
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note30 Jun 2022
Learning lessons when things go wrong
Note30 Jun 2022
Preventing and controlling infection
Note30 Jun 2022
Using medicines safely
Note30 Jun 2022
Staffing and recruitment
Note30 Jun 2022
Assessing risk, safety monitoring and management
Note30 Jun 2022
Systems and processes to safeguard people from the risk of abuse

Note30 Jun 2022
Working in partnership with others
Note30 Jun 2022
Continuous learning and improving care
Note30 Jun 2022
Engaging and involving people using the service, the public and staff
Note30 Jun 2022
Duty of candour; managers and staff understanding roles, quality performance, risks and regulatory requirements
Note30 Jun 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering