Operated by Circle Of Care (Devon) Limited

Circle of Care Office

GoodRated 3 Apr 2023Home care · Exmouth

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Outstanding

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note4 Mar 2023
Supporting people to express their views and be involved in making decisions about their care
Note4 Mar 2023
Respecting and promoting people's privacy, dignity and independence
Note4 Mar 2023
Ensuring people are well treated and supported; respecting equality and diversity

Note4 Mar 2023
Ensuring consent to care and treatment in line with law and guidance
Note4 Mar 2023
Supporting people to live healthier lives, access healthcare services and support
Note4 Mar 2023
Supporting people to eat and drink enough to maintain a balanced diet
Note4 Mar 2023
Staff support: induction, training, skills and experience
Note4 Mar 2023
Assessing people's needs and choices, delivering care in line with standards, guidance and the law

Note4 Mar 2023
Proactive recruitment and community engagement including promotion of the 'Love Care' initiative and partnership with local authority.
Note4 Mar 2023
Person-centred care plans with electronic access for community staff and relatives, updated regularly to reflect changing needs.
Note4 Mar 2023
Positive staff culture with high morale, regular staff meetings, and management who valued and rewarded staff.
Note4 Mar 2023
Excellent communication between staff, relatives, health professionals and people, including an online private communication group for relatives.
Note4 Mar 2023
Staff supported people to overcome social isolation, including helping a person with severe anxiety to leave the house for the first time.

Note4 Mar 2023
End of life care and support
Note4 Mar 2023
Improving care quality in response to complaints or concerns
Note4 Mar 2023
Supporting people to develop and maintain relationships to avoid social isolation
Note4 Mar 2023
Meeting people's communication needs
Note4 Mar 2023
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note4 Mar 2023
How the provider understands and acts on the duty of candour
Note4 Mar 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note4 Mar 2023
Engaging and involving people using the service, the public and staff
Note4 Mar 2023
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info