Rula Homecare Limited

GoodRated 22/06/2022Home care · Ipswich

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note22 Jun 2022
Respecting and promoting people's privacy, dignity and independence
Note22 Jun 2022
Supporting people to express their views and be involved in making decisions about their care
Note22 Jun 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note22 Jun 2022
Ensuring consent to care and treatment in line with law and guidance
Note22 Jun 2022
Supporting people to eat and drink; access healthcare; working with other agencies
Note22 Jun 2022
Staff support: induction, training, skills and experience
Note22 Jun 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note22 Jun 2022
Duty of candour requirements met
Note22 Jun 2022
Governance and quality assurance systems including audits in place
Note22 Jun 2022
Open, family-like culture with supportive management
Note22 Jun 2022
Positive feedback from professionals on hospital discharge support
Note22 Jun 2022
Care visits delivered on time by familiar staff with only one missed visit reported
Note22 Jun 2022
People treated with dignity, kindness and respect

Note22 Jun 2022
Improving care quality in response to complaints or concerns
Note22 Jun 2022
Meeting people's communication needs
Note22 Jun 2022
Planning personalised care to ensure people have choice and control

Note22 Jun 2022
Preventing and controlling infection
Note22 Jun 2022
Using medicines safely
Note22 Jun 2022
Staffing and recruitment
Note22 Jun 2022
Assessing risk, safety monitoring and management; Learning lessons when things go wrong
Note22 Jun 2022
Systems and processes to safeguard people from the risk of abuse

Note22 Jun 2022
Continuous learning and improving care; Working in partnership with others
Note22 Jun 2022
Managers and staff being clear about their roles; duty of candour
Note22 Jun 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info