Operated by Trust Loyal Care Ltd

SureCare Chesterfield

GoodRated 21/07/2022Home care · Chesterfield

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CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

15 findings

caring

Note21 Jul 2022
Is the service caring?

effective

Note21 Jul 2022
Is the service effective?

Other

Note21 Jul 2022
High praise from people, relatives and staff for caring and inclusive management
Note21 Jul 2022
Communication needs assessed in line with Accessible Information Standard
Note21 Jul 2022
Culture of learning from incidents with care records updated in response
Note21 Jul 2022
Strong infection control practice including isolation arrangements during COVID-19
Note21 Jul 2022
Management team (registered manager, nominated individual, managing director, care co-ordinator) maintain daily oversight and also undertake caring roles
Note21 Jul 2022
Minimum 30-minute call time with staff arriving on time and staying full duration
Note21 Jul 2022
Person-centred care plans reflecting cultural beliefs, likes and dislikes
Note21 Jul 2022
Robust induction and Care Certificate training with shadowing of experienced staff
Note21 Jul 2022
Medicines administered as prescribed with daily MAR review by provider
Note21 Jul 2022
People felt safe with effective safeguarding processes and risk assessments in place

responsive

Note21 Jul 2022
Is the service responsive?

safe

Note21 Jul 2022
Is the service safe?

well_led

Note21 Jul 2022
Is the service well-led?

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info

Postcode: S43 3QE
Registered manager: Randhawa, Harjit
Local authority: Derbyshire
Region: East Midlands
City: Chesterfield
Last CQC check: 21/Jul/2022 - 00:00

OutstandingGoodRequires improvementInadequateNot ratedCluster (mixed)

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