Bronte Care Services

GoodRated 3 Sept 2023Home care · Bingley

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note9 Mar 2023
Respecting and promoting people's privacy, dignity and independence
Note9 Mar 2023
Ensuring people are well treated and supported; respecting equality and diversity

Note9 Mar 2023
Mental Capacity Act 2005 compliance
Note9 Mar 2023
Supporting people to live healthier lives, access healthcare services and support
Note9 Mar 2023
Supporting people to eat and drink enough to maintain a balanced diet
Note9 Mar 2023
Staff support: induction, training, skills and experience
Note9 Mar 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note9 Mar 2023
Service shortlisted for Yorkshire and Humber Region social care COVID-19 hero award at Great British Care Awards 2020.
Note9 Mar 2023
Hospital passports in place for all people to ensure safe transitions to hospital.
Note9 Mar 2023
Positive staff culture with open-door management style and regular supervision, team meetings and training opportunities.
Note9 Mar 2023
Strong collaborative working with GPs, social workers, district nurses, speech and language therapists and palliative care teams.
Note9 Mar 2023
Electronic app enabled real-time updates and effective communication of changes in people's needs.
Note

Note9 Mar 2023
Improving care quality in response to complaints or concerns
Note9 Mar 2023
Meeting people's communication needs
Note9 Mar 2023
Planning personalised care to ensure people have choice and control

Note9 Mar 2023
Assessing risk, safety monitoring and management; learning lessons when things go wrong
Note9 Mar 2023
Systems and processes to safeguard people from the risk of abuse
Note9 Mar 2023
Using medicines safely; Preventing and controlling infection
Note9 Mar 2023
Staffing and recruitment

Note9 Mar 2023
Engaging and involving people using the service, the public and staff
Note9 Mar 2023
Managers and staff being clear about their roles, quality performance, risks and regulatory requirements
Note9 Mar 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info