Operated by Chiron Healthcare at Home Ltd

Chiron Healthcare at Home Northampton Branch

GoodRated 13/10/2022Home care · Northampton

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note13 Oct 2022
Respecting and promoting people's privacy, dignity and independence
Note13 Oct 2022
Supporting people to express their views and be involved in making decisions about their care
Note13 Oct 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note13 Oct 2022
Ensuring consent to care and treatment in line with law and guidance
Note13 Oct 2022
Supporting people to live healthier lives, access healthcare services and support
Note13 Oct 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note13 Oct 2022
Staff support: induction, training, skills and experience
Note13 Oct 2022
Assessing people's needs and choices; delivering care in line with standards

Note13 Oct 2022
Strong management with detailed audits, quality meetings and responsive communication with people and families
Note13 Oct 2022
Person-centred care plans including 'All about me' sections and personal history
Note13 Oct 2022
Effective induction and Care Certificate training, with regular supervision and spot checks
Note13 Oct 2022
Safe medicines administration via electronic system with regular management review
Note13 Oct 2022
Enough staff to provide consistent, punctual care with a system to monitor missed or late calls
Note13 Oct 2022

Note13 Oct 2022
End of life care and support
Note13 Oct 2022
Improving care quality in response to complaints or concerns
Note13 Oct 2022
Meeting people's communication needs
Note13 Oct 2022
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note13 Oct 2022
Learning lessons when things go wrong
Note13 Oct 2022
Preventing and controlling infection
Note13 Oct 2022
Using medicines safely
Note13 Oct 2022
Staffing and recruitment
Note13 Oct 2022
Assessing risk, safety monitoring and management
Note13 Oct 2022
Systems and processes to safeguard people from the risk of abuse

Note13 Oct 2022
Working in partnership with others
Note13 Oct 2022
Engaging and involving people using the service, the public and staff
Note13 Oct 2022
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
Note13 Oct 2022
How the provider understands and acts on the duty of candour
Note13 Oct 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering