Affinity Care and Support Services Limited

GoodRated 20/07/2023Home care · Prescot

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note12 Dec 2025
Respecting and promoting people's privacy, dignity, and independence
Note12 Dec 2025
Ensuring people are well treated and supported; equality and diversity
Note12 Dec 2025
Supporting people to express their views and be involved in making decisions about their care

Note12 Dec 2025
Staff working with other agencies to provide consistent, effective, timely care
Note12 Dec 2025
Supporting people to eat and drink enough to maintain a balanced diet
Note12 Dec 2025
Staff support: induction, training, skills, and experience
Note12 Dec 2025
Ensuring consent to care and treatment in line with law and guidance
Note12 Dec 2025
Assessing people's needs and choices; delivering care in line with standards, guidance, and the law

Note12 Dec 2025
Registered manager engaged with professional networks including Liverpool Registered Managers Network and Skills for Care.
Note12 Dec 2025
Strong partnership working with local authority commissioning, safeguarding teams, and IPC teams.
Note12 Dec 2025
Robust quality assurance systems with regular audits and timely action on improvements identified.
Note12 Dec 2025
Family members described the registered manager/provider as very caring, organised, and approachable with consistent positive outcomes.
Note12 Dec 2025
People and family members actively involved in assessments, care planning, and regular reviews.
Note

Note12 Dec 2025
End of life care and support
Note12 Dec 2025
Improving care quality in response to complaints or concerns
Note12 Dec 2025
Meeting people's communication needs
Note12 Dec 2025
Planning personalised care to ensure people have choice and control

Note12 Dec 2025
Learning lessons when things go wrong
Note12 Dec 2025
Preventing and controlling infection
Note12 Dec 2025
Using medicines safely
Note12 Dec 2025
Systems and processes to safeguard people from the risk of abuse
Note12 Dec 2025
Staffing and recruitment
Note12 Dec 2025
Assessing risk, safety monitoring and management

Note12 Dec 2025
Engaging and involving people using the service, the public and staff; Working in partnership with others
Note12 Dec 2025
How the provider understands and acts on the duty of candour
Note12 Dec 2025
Promoting a positive culture that is person-centred, open, inclusive, and empowering
Note12 Dec 2025
Continuous learning and improving care; Managers and staff being clear about their roles

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info