Requires improvement

Minster Homecare

York, YO30 · Established 31/0 · Operated by Minster Home Care Ltd

A CQC-regulated home-care provider serving York, registered since 31/0. Rated Requires improvement at its most recent CQC inspection (18/12/2025).

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What the CQC found

The five questions inspectors ask, and how Minster scored.

Safe

Requires improvement

People are protected from abuse and avoidable harm.

Effective

Requires improvement

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

In their own words: what inspectors said

“Strong partnership working with GPs, district nurses, occupational therapists and commissioners.”
CQC inspection report, Nov 2022

“Effective governance with regular audits, spot checks, supervisions and continuous learning.”
CQC inspection report, Nov 2022

“Open, honest culture with an approachable registered manager and strong staff morale.”
CQC inspection report, Nov 2022

Inspection history

The trajectory matters as much as the latest rating.

Dec 2025
Not rated
Date of assessment: 29 August 2025 – 14 October 2025. The reason for this assessment was due to concerns we received about the service. The quality of the service has declined since our previous inspection. The provider was in breach of the legal regulations r…
Nov 2022
Good
Minster Homecare's first CQC inspection rated the service Good overall and across all five key questions, with effective risk, medicines and safeguarding systems and a person-centred, well-led culture. People and relatives praised the caring, well-trained staf…

Source: CQC inspection reports under the Open Government Licence v3.0.

Services offered

What Minster does

✓Homecare agencies

Services as registered with the CQC. Specifics vary; ask the agency directly.

Areas served

Where they cover

Registered at YO30 4WQ in York. Service area not formally published; we recommend asking the agency directly when requesting a quote.

YO30

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