Operated by Minster Home Care Ltd

Minster Homecare

Requires improvementRated 18/12/2025Home care · York

CQC Key Questions

Safe

Requires improvement

People are protected from abuse and avoidable harm.

Effective

Requires improvement

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

What inspectors found

30 findings

Note5 Nov 2022
Respecting and promoting people's privacy, dignity and independence
Note5 Nov 2022
Ensuring people are well treated and supported; respecting equality and diversity
Note5 Nov 2022
Supporting people to express their views and be involved in making decisions about their care

Note5 Nov 2022
Staff working with other agencies to provide consistent, effective, timely care
Note5 Nov 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note5 Nov 2022
Ensuring consent to care and treatment in line with law and guidance
Note5 Nov 2022
Staff support: induction, training, skills and experience
Note5 Nov 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note5 Nov 2022
Strong partnership working with GPs, district nurses, occupational therapists and commissioners.
Note5 Nov 2022
Effective governance with regular audits, spot checks, supervisions and continuous learning.
Note5 Nov 2022
Open, honest culture with an approachable registered manager and strong staff morale.
Note5 Nov 2022
Staff treated people with dignity, respect and compassion, promoting independence.
Note5 Nov 2022
Care was person-centred, with detailed care plans regularly reviewed and tailored to people's preferences.

Note5 Nov 2022
End of life care and support
Note5 Nov 2022
Improving care quality in response to complaints or concerns
Note5 Nov 2022
Meeting people's communication needs
Note5 Nov 2022
Supporting people to develop and maintain relationships to avoid social isolation
Note5 Nov 2022
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note5 Nov 2022
Working in partnership with others
Note5 Nov 2022
Continuous learning and improving care
Note5 Nov 2022
Engaging and involving people using the service, the public and staff
Note5 Nov 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note5 Nov 2022
How the provider understands and acts on the duty of candour
Note5 Nov 2022
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements