Operated by Suzanne Farris Consulting Limited

Suzanne Farris Ltd Main Office

GoodRated 2 Sept 2023Home care · Chelmsford

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

7 findings

Note9 Feb 2023
Service registered with BABICM, maintaining links with best practice guidance in acquired brain injury case management
Note9 Feb 2023
Detailed individual communication plans enabling effective person-centred interaction for non-verbal service users
Note9 Feb 2023
Robust governance systems including regular medication audits and staff team meetings
Note9 Feb 2023
Highly responsive and accessible registered manager, available evenings and weekends in emergency situations
Note9 Feb 2023
Strong multi-disciplinary team collaboration with professionals including paediatric nurses, speech and language therapists, and respiratory physiotherapists
Note9 Feb 2023
Bespoke staff teams recruited and trained specifically for each individual, including specialist training in areas such as epilepsy and respiratory physiotherapy
Note9 Feb 2023
Comprehensive, person-centred risk assessments with clear mitigation instructions, including specialist healthcare professional input