Ignition Care Ltd

Not RatedHome care · Tilbury

CQC Key Questions

Safe

Not Rated

People are protected from abuse and avoidable harm.

Effective

Not Rated

Care achieves good outcomes and quality of life.

Caring

Not Rated

Staff treat people with compassion, dignity, respect.

Responsive

Not Rated

Services are tailored to people's needs.

Well-led

Not Rated

Leadership and culture support quality care.

What inspectors found

30 findings

Note29 Jul 2023
Respecting and promoting people's privacy, dignity and independence
Note29 Jul 2023
Supporting people to express their views and be involved in making decisions about their care
Note29 Jul 2023
Ensuring people are well treated and supported; respecting equality and diversity

Note29 Jul 2023
Ensuring consent to care and treatment in line with law and guidance
Note29 Jul 2023
Staff working with other agencies to provide consistent, effective, timely care
Note29 Jul 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law
Note29 Jul 2023
Staff support: induction, training, skills and experience

Note29 Jul 2023
Positive, open culture with regular staff meetings and feedback mechanisms in place.
Note29 Jul 2023
People supported to have maximum choice and control; MCA principles followed.
Note29 Jul 2023
Infection control practices were effective, with PPE always worn and risk assessments in place.
Note29 Jul 2023
Comprehensive, personalised assessments and support plans carried out before people began using the service.
Note29 Jul 2023
Staff were up to date with mandatory training and medication competency assessments were completed for all staff administering medication.
Note29 Jul 2023

Note29 Jul 2023
End of life care and support
Note29 Jul 2023
Improving care quality in response to complaints or concerns
Note29 Jul 2023
Meeting people's communication needs
Note29 Jul 2023
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note29 Jul 2023
Learning lessons when things go wrong
Note29 Jul 2023
Preventing and controlling infection
Note29 Jul 2023
Assessing risk, safety monitoring and management
Note29 Jul 2023
Systems and processes to safeguard people from the risk of abuse
Note29 Jul 2023
Using medicines safely
Note29 Jul 2023
Staffing and recruitment

Note29 Jul 2023
Continuous learning and improving care; Working in partnership with others
Note29 Jul 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note29 Jul 2023
Engaging and involving people using the service, the public and staff
Note29 Jul 2023
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info