CM Supported Living Services

Not RatedHome care · Southampton

CQC Key Questions

Safe

Not Rated

People are protected from abuse and avoidable harm.

Effective

Not Rated

Care achieves good outcomes and quality of life.

Caring

Not Rated

Staff treat people with compassion, dignity, respect.

Responsive

Not Rated

Services are tailored to people's needs.

Well-led

Not Rated

Leadership and culture support quality care.

What inspectors found

30 findings

Note25 Nov 2022
Respecting and promoting people's privacy, dignity and independence
Note25 Nov 2022
Supporting people to express their views and be involved in making decisions about their care
Note25 Nov 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note25 Nov 2022
Ensuring consent to care and treatment in line with law and guidance
Note25 Nov 2022
Staff working with other agencies to provide consistent, effective, timely care
Note25 Nov 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note25 Nov 2022
Staff support: induction, training, skills and experience
Note25 Nov 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note25 Nov 2022
Provider had a service improvement plan covering technology, business continuity and staff training.
Note25 Nov 2022
Strong partnership working with local authority commissioners, who described the provider as open and willing to work collaboratively.
Note25 Nov 2022
Positive person-centred culture led to measurable outcomes such as improving people's mobility and independence.
Note25 Nov 2022
Effective monitoring system to check all tasks completed at each care call, with online records audited regularly.
Note25 Nov 2022
Staff had thorough induction based on the Care Certificate and did not work unsupervised until competency was confirmed.

Note25 Nov 2022
End of life care and support
Note25 Nov 2022
Improving care quality in response to complaints or concerns
Note25 Nov 2022
Supporting people to develop and maintain relationships to avoid social isolation
Note25 Nov 2022
Meeting people's communication needs
Note25 Nov 2022
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note25 Nov 2022
Learning lessons when things go wrong
Note25 Nov 2022
Preventing and controlling infection
Note25 Nov 2022
Using medicines safely
Note25 Nov 2022
Staffing and recruitment
Note25 Nov 2022
Assessing risk, safety monitoring and management
Note25 Nov 2022
Systems and processes to safeguard people from the risk of abuse

Note25 Nov 2022
Working in partnership with others
Note25 Nov 2022
Continuous learning and improving care
Note25 Nov 2022
Engaging and involving people using the service, the public and staff
Note25 Nov 2022
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
Note25 Nov 2022
How the provider understands and acts on the duty of candour
Note25 Nov 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering